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Our Story
Waiora Wellness Centre – The Spring of Life
At the heart of South Auckland, something special is growing — Waiora Wellness, a place where health and healing flow together like the waters of a pure spring.
In te ao Māori, Waiora speaks to the source of wellbeing — the pure waters of life that sustain our body, mind, spirit, and whānau. It’s more than a name; it’s a sacred concept, reminding us that true healing begins when we return to what nourishes us: connection, culture, and community.
Four Years in the Making
Waiora Wellness is the result of four years of vision, hard work, and deep partnership. It brings together the strengths of:
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Te Ora Puāwai, a kaupapa Māori and Pacific health and social service provider rooted in cultural values and community upliftment.
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Great South Health Medical, a trusted clinical provider committed to delivering high-quality, accessible healthcare.
Together, we are creating a centre like no other — a place where Māori and Pacific worldviews shape the care we provide
A Space Created for You
Waiora Wellness is more than just a clinic. It’s a home — a safe, welcoming space where every whānau member is seen, heard, and supported.
Whether you're a māmā navigating life’s pressures, a rangatahi finding your path, a kaumātua seeking culturally grounded care, or a whānau in need of wrap-around support, Waiora is here for you.
Our integrated approach brings together:
Clinical care
Social services
Cultural healing
Whānau-centred support
All under one roof. All with heart.
Our Vision
Our Waiora Patients in Auckland are healthy, well, and living longer
OUR MISSION
To work together to contribute towards improving:
Weight management for all
Presentations at GP and Hospitals
Improving customer experience
Improving quality of life
OUR VALUES
Mannakitanga - Respect
Whakawhanaungatanga - Connection and sense of belonging
Kaitiakitanga - Care and Protection
Kotahitanga - Working Together
Rangatiratanga - Wānau led governance
Our Kaupapa, Our Philosophy
At Waiora, we honour the body as the vessel through which we experience life. We support physical wellbeing not just through clinical care, but through connection to whenua, kai, movement, and rest. Recognising that health is lived every day, we partner with AOX Fit and other gym and movement-based providers to ensure our whānau have access to safe, inclusive spaces to strengthen their tinana. These partnerships encourage lifelong habits and help build confidence, resilience, and physical strength in a culturally grounded way.
Communication, Coordination, Navigation are our pou or guides for the following areas.
Body (Tinana)
Mind (Hinengaro)
Spirit (Wairua)
At Waiora, we honour the body as the vessel through which we experience life. We support physical wellbeing not just through clinical care, but through connection to whenua, kai, movement, and rest. Recognising that health is lived every day, we partner with AOX Fit and other gym and movement-based providers to ensure our whānau have access to safe, inclusive spaces to strengthen their tinana. These partnerships encourage lifelong habits and help build confidence, resilience, and physical strength in a culturally grounded way.
Wairua is central to wellbeing. It speaks to purpose, connection, and belonging. Our approach is whānau- and nurse-led, meaning every engagement centres manaakitanga, trust, and cultural understanding. We support spiritual health through tikanga-based practices, access to spiritual guidance, and creating spaces for individuals to reconnect with their whakapapa and identity. We honour diverse expressions of spirituality, and believe that when wairua is nurtured, the whole person is uplifted.
We understand that health does not exist in isolation. Access to housing, education, employment, and supportive relationships are essential to wellbeing. Waiora works in close partnership with Te Ora Puāwai to deliver a truly whānau-centred, wraparound model of care that addresses the broader determinants of health. Together, we advocate for systemic change and walk alongside whānau to remove barriers and strengthen opportunities. Our kaupapa is community-led, mana-enhancing, and grounded in equity—because when our people thrive, our whole hapori thrives
Social Determinants (Hapori)
Enrolment Terms and Conditions
By completing our enrolment form, you agree to the following terms and conditions.
1. Agreement to Enrolment
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I agree to the registration process of this practice.
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If under 16 years of age, a parent, guardian, or caregiver must sign on my behalf.
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I intend to use Waiora Wellness Center as my regular and ongoing provider of general practice / GP / health care services.
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By enrolling, I will be included in the enrolled population of National Hauora Coalition (NHC), Waiora Wellness Center’s Primary Health Organisation (PHO). My details will also be recorded in the Practice, PHO, and National Enrolment Service (NES) registers.
2. Eligibility and Entitlement
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I confirm that I am eligible for publicly funded health services in New Zealand.
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Eligibility may include being a NZ citizen, resident visa holder, eligible work visa holder, Australian resident with 2+ years stay, or a person with refugee/protected status.
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For enrolment purposes, “residing permanently in NZ” means intending to stay at least 183 days in the next 12 months.
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Proof of eligibility may be requested.
3. Privacy and Use of Information
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I have read and understood the Use of Health and Privacy Information Statement on the website https://www.waiora.health/
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The information I provide will be used to confirm eligibility, provide care, and meet PHO/NES/Ministry of Health reporting requirements.
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Information may be shared or compared with other government agencies, but only when permitted under the Privacy Act 1993 and the Health Information Privacy Code.
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Waiora Wellness Center will collect, store, and use my information lawfully and confidentially.
4. Transfer of Records
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If I was previously enrolled with another practice, I consent to Waiora Wellness Center requesting my medical records.
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I understand that until records are received, some services (e.g. repeat prescriptions) may be limited.
5. Fees and Payments
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Enrolled patients may access subsidised fees; casual patients pay higher charges.
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Fees are payable at the time of consultation unless otherwise arranged.
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Overdue accounts may incur administration or debt collection fees.
6. Information About Enrolment
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I have been informed of the benefits and implications of enrolment, including services provided by Waiora Wellness Center and NHC, along with the PHO’s contact details.
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I understand I can only be enrolled at one general practice at a time.
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I may change or cancel my enrolment at any time by notifying Waiora Wellness Center.
7. Surveys and Quality Improvement
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Waiora Wellness Center participates in national patient experience surveys.
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Participation is voluntary and anonymous.
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I may decline or opt out at any time, without affecting my care.
8. Updating Information
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I agree to notify Waiora Wellness Center of any changes to my contact details, address, or eligibility status.
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I understand that not updating details may affect my enrolment and access to subsidised services.
9. Dis-enrolment
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If I do not use Waiora Wellness Center’s services for a period of three years, the practice may contact me.
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If I cannot be contacted, my enrolment may be withdrawn, and I will need to re-enrol.
10. General Conditions
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Enrolment is provisional until identity and eligibility are verified and accepted by Waiora Wellness Center.
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Waiora Wellness Center may amend these Terms & Conditions. Updates will be published on the Waiora Wellness Center website.
11. Acknowledgement
By ticking the box / signing below, I acknowledge that:
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I have read and understood these Terms & Conditions.
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I consent to Waiora Wellness Center acting as my regular health care provider.
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I accept the enrolment, privacy, and payment conditions outlined above.
12. Onboarding and Next Steps
Thank you for registering with Waiora Wellness Center.
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Following our onboarding process, we will contact you within 48 hours of submission to confirm your enrolment with us.
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It may take a few days to complete your enrolment with the National Enrolment Service (NES). We will contact you once this step is finalised.
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If you have consented to transfer your medical records from your previous practice, this may take up to one week. However, you do not need to wait for these records before booking an appointment once your enrolment has been confirmed.
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After confirmation, we will contact you by email or phone to collect any additional details and verify your identification before your initial appointment.
13. Contact Us
If you have questions about this Legal Statement, or wish to raise any concerns about our services, please contact:
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Waiora Wellness Center
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0800 696 242
Last updated: 19th Sept 2025