Enrolment Terms and Conditions

By completing our enrolment form, you agree to the following terms and conditions.

1. Agreement to Enrolment

I agree to the registration process of this practice.
If under 16 years of age, a parent, guardian, or caregiver must sign on my behalf.
I intend to use Waiora Wellness Center as my regular and ongoing provider of general practice / GP / health care services.
By enrolling, I will be included in the enrolled population of National Hauora Coalition (NHC), Waiora Wellness Center’s Primary Health Organisation (PHO). My details will also be recorded in the Practice, PHO, and National Enrolment Service (NES) registers.

2. Eligibility and Entitlement

I confirm that I am eligible for publicly funded health services in New Zealand.
Eligibility may include being a NZ citizen, resident visa holder, eligible work visa holder, Australian resident with 2+ years stay, or a person with refugee/protected status.
For enrolment purposes, “residing permanently in NZ” means intending to stay at least 183 days in the next 12 months.
Proof of eligibility may be requested.

3. Privacy and Use of Information

I have read and understood the Use of Health and Privacy Information Statement on the website https://www.waiora.health/
The information I provide will be used to confirm eligibility, provide care, and meet PHO/NES/Ministry of Health reporting requirements.
Information may be shared or compared with other government agencies, but only when permitted under the Privacy Act 1993 and the Health Information Privacy Code.
Waiora Wellness Center will collect, store, and use my information lawfully and confidentially.

4. Transfer of Records

If I was previously enrolled with another practice, I consent to Waiora Wellness Center requesting my medical records.
I understand that until records are received, some services (e.g. repeat prescriptions) may be limited.

5. Fees and Payments

Enrolled patients may access subsidised fees; casual patients pay higher charges.
Fees are payable at the time of consultation unless otherwise arranged.
Overdue accounts may incur administration or debt collection fees.

6. Information About Enrolment

I have been informed of the benefits and implications of enrolment, including services provided by Waiora Wellness Center and NHC, along with the PHO’s contact details.
I understand I can only be enrolled at one general practice at a time.
I may change or cancel my enrolment at any time by notifying Waiora Wellness Center.

7. Surveys and Quality Improvement

Waiora Wellness Center participates in national patient experience surveys.
Participation is voluntary and anonymous.
I may decline or opt out at any time, without affecting my care.

8. Updating Information

I agree to notify Waiora Wellness Center of any changes to my contact details, address, or eligibility status.
I understand that not updating details may affect my enrolment and access to subsidised services.

9. Dis-enrolment

If I do not use Waiora Wellness Center’s services for a period of three years, the practice may contact me.
If I cannot be contacted, my enrolment may be withdrawn, and I will need to re-enrol.

10. General Conditions

Enrolment is provisional until identity and eligibility are verified and accepted by Waiora Wellness Center.
Waiora Wellness Center may amend these Terms & Conditions. Updates will be published on the Waiora Wellness Center website.

11. Acknowledgement

By ticking the box / signing below, I acknowledge that:

I have read and understood these Terms & Conditions.
I consent to Waiora Wellness Center acting as my regular health care provider.
I accept the enrolment, privacy, and payment conditions outlined above.

12. Onboarding and Next Steps

Thank you for registering with Waiora Wellness Center.

Following our onboarding process, we will contact you within 48 hours of submission to confirm your enrolment with us.
It may take a few days to complete your enrolment with the National Enrolment Service (NES). We will contact you once this step is finalised.
If you have consented to transfer your medical records from your previous practice, this may take up to one week. However, you do not need to wait for these records before booking an appointment once your enrolment has been confirmed.
After confirmation, we will contact you by email or phone to collect any additional details and verify your identification before your initial appointment.

13. Contact Us

If you have questions about this Legal Statement, or wish to raise any concerns about our services, please contact:

Waiora Wellness Center
0800 696 242
customerquery@waiora.health

Last updated: 19th Sept 2025

Privacy

At Waiora Wellness Center, we are committed to respecting your privacy and ensuring that your personal and health information is handled securely and transparently. This Privacy Statement explains how we collect, use, store, share, and protect your information, and your rights in relation to it.

What Information We Collect

We may collect the following types of information when you engage with our services or use this website:

Personal Information: such as your name, date of birth, address, contact details (phone, email), proof of eligibility, and identification verification, when enrolling or requesting services.
Health Information: medical history, diagnoses, medications, test & immunisation records, allergies, and other information relevant to your care.
Administrative & Service-Related Data: appointment history, billing & payment records, correspondence, and service usage.
Usage & Technical Data: When you use our website or online forms, we may collect data such as IP address, browser type, access times, pages visited, cookies, and other similar tracking technologies to improve user experience, website functionality, and security.

How We Use Your Information

We use the information we collect for purposes including, but not limited to:

Providing safe, effective, and continuous health care.
Enrolling you with Waiora Wellness Center, National Hauora Coalition (PHO), and the National Enrolment Service (NES).
Verifying your eligibility for publicly funded health services.
Managing appointments, communications (e.g., reminders, follow-ups), and administrative operations.
Monitoring, planning, reporting, and improving our services.
Responding to feedback or complaints.
If you consent, we will use de-identified data for research, health programmes, or evaluation (with oversight from an approved Health Research Council Ethics Committee when required).

Sharing & Disclosure

We respect your privacy. We will not sell your personal or health information. We may share or disclose information in the following circumstances:

With other health professionals directly involved in your care (e.g., specialists, labs).
With Waiora Wellness Center’s PHO (National Hauora Coalition), NES, and other statutory health bodies for purposes of funding, audit, reporting, and planning.
With government agencies, when required by law.
With your explicit consent for purposes beyond standard health care (for example, research).

Storage, Security & Retention

Information is stored securely, whether electronically or in paper form, and accessed only by authorised staff.
We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of data.
We retain health records for a minimum of 10 years from the last date of care, in line with the Health Information Privacy Code 2020 and Ministry of Health requirements.
After required retention periods, records are securely destroyed or anonymised where appropriate.

Minors’ Information and Consent

Patients under 16 years of age generally require a parent or guardian to provide consent on their behalf.
Where a young person is considered competent to make their own health decisions (consistent with NZ law and clinical judgment), their consent will be respected.

Notifiable Privacy Breaches

In the event of a privacy breach that may cause serious harm, we will meet our obligations under the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where required.

Your Rights

Under New Zealand law, you have rights, including:

To request access to the personal and health information we hold about you.
To ask for correction if any information is inaccurate or incomplete.
To be informed about what we hold, how we use it, and who we share it with.
To withdraw consent for uses beyond care (for example, research), though this may not affect prior lawful uses.
To lodge a complaint with us if you believe we have breached this statement or privacy laws, or to contact the Office of the Privacy Commissioner.

Cookies & Website Use

We may use cookies and similar technologies to enhance your experience on our site, help with navigation, analyse usage trends, and assist in security.
You can disable cookies through your browser settings, but some parts of the website may not function properly without them.
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

Changes to this Statement

We may update this Privacy Statement periodically. Any changes will be posted on this page, along with the date of the last update. We encourage you to review this statement periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests in relation to your personal or health information, please contact us:

Waiora Wellness Center
0800 696 242
customerquery@waiora.health

Last updated: 19th Sept 2025

Legal

1. General Information

Waiora Wellness Center is a New Zealand–based health and wellness service provider. All services are delivered in accordance with New Zealand law, including the Health and Disability Services Consumers’ Rights Code, the Privacy Act 2020, the Health Information Privacy Code 2020, and other applicable legislation.

The information on this website is provided for general guidance only and is not a substitute for professional medical advice, diagnosis, or treatment. If you require urgent or emergency care, please dial 111 or visit your nearest emergency department.

2. Use of Our Website

The content on this website, including text, images, graphics, and downloadable materials, is the property of Waiora Wellness Center unless otherwise stated.
You may view, download, and print materials for personal and non-commercial use only. Any reproduction, distribution, or commercial use requires prior written permission.
We make reasonable efforts to ensure the accuracy and currency of website content, but we do not guarantee that all information is free from error or omission.
Links to third-party websites are provided for convenience only. Waiora Wellness Center is not responsible for the content, accuracy, or privacy practices of external sites.

3. Limitation of Liability

While we take all reasonable care to provide safe, quality services, Waiora Wellness Center is not liable for any loss, damage, or injury arising from:
- Reliance on information provided on this website;
- Use of third-party websites linked from this site;
- Circumstances outside our reasonable control.
Nothing in this statement limits your rights under the Health and Disability Commissioner Act 1994 or the Consumer Guarantees Act 1993.

4. Enrolment and Services

Enrolment with Waiora Wellness Center is subject to eligibility requirements set by the Ministry of Health and Primary Health Organisations (PHOs).
Patients can only be enrolled with one general practice at a time. By enrolling with us, you agree that Waiora Wellness Center is your regular provider of primary health services.
Services may be subsidised for eligible enrolled patients; casual patients will be charged higher non-subsidised fees.
All fees are due at the time of service unless otherwise arranged. Overdue accounts may incur administration costs or debt collection fees.

5. Patient Responsibilities

By registering with Waiora Wellness Center, you agree to:

Provide accurate and up-to-date personal, health, and eligibility information.
Treat staff and other patients with courtesy and respect.
Pay fees in accordance with our practice policy.
Inform us of any changes to your contact details or eligibility for publicly funded health services.

6. Intellectual Property

All intellectual property rights relating to the design, branding, logos, text, images, and other materials on this website remain the property of Waiora Wellness Center or its licensors.

You may not copy, adapt, distribute, or use any part of this website for commercial purposes without prior written consent.

7. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

8. Updates to This Legal Statement

We may amend this Legal Statement from time to time. Updates will be published on this page with the date of the latest revision clearly noted. We encourage users to review this statement periodically.

9. Contact Us

If you have questions about this Legal Statement, or wish to raise any concerns about our services, please contact:

Waiora Wellness Center
0800 696 242
customerquery@waiora.health

Last updated: 19th Sept 2025

Privacy and Legal

Waiora Wellness Centre is concerned about secure information and would like to reassure stakeholders that we will always conduct ourselves responsibly with any information we gather from our customers, patients, suppliers, partners or potential customers